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Frequently asked questions

About indi

General questions about the platform and how it works.

What is indi?
indi is an AI-powered assistant designed to support parents and caregivers of children with developmental delays. It helps you track progress, manage information, prepare for appointments, and connect with your care team, all in one place.
Who is indi for?
indi is for families of children with developmental delays or differences who want to stay organised and connected with their child's care team.
How does indi work?
indi securely stores the information you provide – like observations, reports, and goals for your child. Its AI helps you organise this data, generate summaries for appointments, understand developmental jargon, and facilitates communication with your child's therapists, doctors, and educators.
Is my child's information safe?

Yes. Here is what we commit to:

  • Data is encrypted in transit and at rest.
  • Your personal information is never used to train AI models.
  • Access is controlled by you. Revoke any time.
  • Chats with indi are private to you, not visible to your child's care team.
  • Delete your data permanently wherever you want. When cancelling a subscription, your history waits for you.

Because indi talks with you about your child, we don't leave those answers unchecked. A small, named team reviews for safety and accuracy. That access is restricted and logged, and only ever for safety, for support you have asked for, or where the law requires it.

Privacy & Security · Privacy Policy · Responsible use of AI

What kind of information can I store in indi?
You can store observations about your child's development, therapist reports, school feedback, medical records, photos, videos, and notes from appointments. indi helps you create a comprehensive, living bio of your child's journey.
Do I need to install anything to use indi?
The quickest way in is the indi app, free on the App Store and Google Play. If you would rather not install anything, you can sign in through a browser on your computer or tablet instead. Everything syncs, so your family's record is the same wherever you open indi.
Is there a cost to use indi?

indi is $8.99/month for your whole family. One account covers everything: multiple children, all their therapists and specialists, and anyone else in your child's corner. You get a free trial to see if it works for you, and you can cancel anytime.

Can I use NDIS funding for indi?

indi is a parent-facing platform that keeps everything about your child in one place, keeps the people around them in sync and tracks progress against goals. It is built to reduce the load on parents and carers: less repeating yourself, fewer lost reports, better outcomes for everyone.

Whether your NDIS funding can be used for indi depends on your plan, your goals and how your funding is managed. That decision sits with you, not with us. We can tell you what indi is and what it does. We can't tell you what is reasonable and necessary for your child, because only you know that.

If you self-manage

You can purchase indi directly and seek reimbursement through your NDIS plan, provided you have suitable funding available and you are satisfied that indi aligns with your plan and goals. If you are not sure, check with your support coordinator or NDIS contact before you purchase. Participants who spend plan funds on supports that fall outside their plan can be asked to repay them, so it is worth making sure you are comfortable with the decision first.

If you are plan managed

We do not currently issue invoices to plan managers. We expect to offer this later in 2026.

In the meantime, if cost is the reason indi isn't an option for your family, email us at support@projectindi.com. We hold a number of pay-it-forward accounts funded by indi.

Does indi integrate with other tools or services I use?

indi connects to Cliniko and Splose, the practice management systems many clinics run on. If your child's clinic uses either, their appointments and notes can reach indi without anyone re-typing them. More integrations are on the way, so if there is one your family relies on, email us at support@projectindi.com.

Can I use indi on my phone or tablet?
Yes. indi has apps for iPhone, iPad and Android, free to download from the App Store and Google Play. There is a web version too, so you can pick up on a laptop where you left off on your phone.
How do I reset my password?
Sign in, open Account Settings and choose the Password tab. indi emails you a 6-digit code, even though you are already signed in, because it is your password you are changing. Enter the code, then your new password. You stay signed in on this device, and your other devices are signed out for security.
How can I provide feedback or get help with indi?
We would love to hear from you. Send feedback straight from the app, or email us at support@projectindi.com. Tell us what is working and what is not. Parents' feedback shapes what we build next.

Your Child's Care Team

How to build and manage the team of people supporting your child.

What is a care team?
Your child's care team is the group of people involved in their development and wellbeing — therapists, specialists, educators, paediatricians, and family members. In indi, you can build and manage this team so everyone stays connected and informed.
How do I add someone to my child's care team?
Go to your child's profile and open the Care Team tab. Tap "Add New" to create a care team entry with the person's name, role (e.g. Speech Therapist, Occupational Therapist), and contact details like email and phone number. This creates a record you can reference anytime.
What's the difference between a care team member and a connected clinician?
A care team member is a contact you've added to your child's profile — like a digital address book entry for their therapist or doctor. A connected clinician is a care provider who also uses indi and has been linked to your child's profile. Connected clinicians can view your child's timeline, session notes, and updates directly from their indi clinic portal, making collaboration seamless.
How do I know if a care team member is connected on indi?
Connected clinicians display a link icon next to their name in your child's care team. This means they have an active indi account and can see your child's profile through the clinic portal. If there's no link icon, the person is saved as a contact only — they don't have access to view anything in indi.

Inviting & Connecting Clinicians

How to share your child's profile with therapists and care providers so they can collaborate with you on indi.

How do I invite my child's therapist to connect on indi?
Go to your Family settings (Account > Family tab) and look for the "Clinician Access" section. Tap "Share with Clinician", select the child you'd like to share, and indi will generate a unique share code and link. Send the code or link to your child's therapist — they can use it to connect to your child's profile on indi.
What happens when a clinician uses my share code?
When a clinician enters your share code or clicks the share link, they'll be connected to your child's profile. They can then view your child's timeline, see updates you've shared, and add their own session notes. The clinician appears as a connected member in your child's care team with a link icon.
How long is a share code valid?
Share codes expire after 30 days. If your clinician hasn't used the code before it expires, you can simply generate a new one from the Clinician Access section. You can also revoke an active code at any time if you change your mind.
Can I share with multiple clinicians?
Yes. You can generate a separate share code for each clinician who works with your child. Each clinician connects independently and only sees the specific child you've shared with them — not your other children or family information.
Can I remove a clinician's access?
Yes. If you need to revoke a clinician's access, you can remove them from your child's care team. For pending share codes that haven't been claimed yet, you can revoke them directly from the Clinician Access section in your Family settings.
What can a connected clinician see?
A connected clinician can view your child's profile, timeline entries, documents, and any updates you've shared. They can also add session notes and observations from their end. They cannot see your other children, your family account details, or any information belonging to other families.
What if my clinician doesn't use indi yet?
You can still add them to your child's care team as a contact — just add their name, role, and details for your own reference. If they decide to join indi later, you can generate a share code to connect them. You can also let them know about indi and encourage them to sign up at projectindi.com.
My therapist invited me through their clinic — do I still need to share a code?
No. If your therapist already invited you through their indi clinic portal, they're automatically connected to your child's profile. You'll see them listed as a connected clinician in your child's care team. There's no need to generate a share code — the connection is already in place.

AI accuracy & limitations

How indi uses AI, and what to do when a response looks wrong or misleading.

indi is giving me an answer that looks wrong or misleading. What's going on?

indi uses generative AI to summarise reports, draft messages and surface patterns in what you have shared. Sometimes indi gets that wrong: a summary that loses the nuance of a therapist's report, an answer that sounds confident but is not grounded in your documents, or confusion about recent events and specialist terms. That is a known limit of the models indi is built on.

So please do not treat indi as your only source of truth, especially for medical or clinical decisions. Check anything that matters against the original report or your child's care team.

If an answer looks wrong, tap the thumbs-down so we can improve indi, or email us at support@projectindi.com. There is more on how we approach this on our Responsible use of AI page.

Still have questions? Contact us